"Stellar Restaurant Solutions has been supplying a call center selling our catering menu. They understand the restaurant business and they understand sales. From the initial sales pitch to the agent training to today we continue to appreciate Stellar's commitment to excellence. They strived to understand not only our menu but our business. Asking the right questions and we worked together to develop processes to inform, educate and sale food to our guests. Catering has a great deal of moving parts. There are a number of questions that must be addressed to ensure the guest's experience exceeds their expectations. The agents know our menu, the ingredients, what was with what. Many times a catering event is a special occasion that will leave a lasting impression. Stellar makes sure they get it right so we get it right. Their scripts allow them to answer the calls consistently time after time keeping pace with high and low call volumes. Stellar's scripts allow the agents to use consistent and professional up selling techniques. Call center orders are 50% higher than orders placed online. Stellar worked with us to determine what item to up sale, while not being too aggressive. I would strongly recommend Stellar for your call center needs. They don't just want your business, they want to be your business partner."
- Todd Stewart, Fazoli's System Management, LLC