Privacy Statement
As a leading provider of outsourced call center solutions for restaurants, Stellar Restaurant Solutions is committed to the careful and secure handling of personal information for its clients and their customers.
We understand the importance of protecting and maintaining the privacy, security and accuracy of personal information.
This Privacy Statement outlines the key principles supporting our commitment to meet obligations under the Privacy Act 1988 (Cth) and other applicable privacy laws.
Stellar's commitment to the handling of personal information includes:
· Ensuring our own compliance with privacy requirements
· Ensuring that we meet agreed privacy obligations on behalf of our clients
· Working in partnership with our clients and suppliers to ensure that we jointly meet all Privacy related responsibilities
Stellar Restaurant Solutions Privacy Principles
Collection
Whether for Stellar Restaurant Solutions or its clients, we will only collect personal information that is necessary for providing a particular service or completing a business activity. The information will be collected in a non-intrusive manner, by fair and lawful means and in accordance with relevant regulatory guidelines and industry codes.
Where practicable, Stellar Restaurant Solutions will collect personal information directly from the individual subject of the information.
Stellar Restaurant Solutions will work in partnership with its clients to ensure that required disclosures are made to the individual from whom personal information is collected.
Use and Disclosure
Stellar Restaurant Solutions will only use or disclose personal information for the purpose it was collected and as agreed with our clients unless:
a) The individual has provided their consent for a secondary use
b) The secondary purpose is related to the initial purpose of collection and the individual would reasonably expect such use or disclosure
c) If consent for a secondary use cannot practicably be obtained and the information is to be used for direct marketing purposes, Stellar Restaurant Solutions will only use or disclose personal information for a secondary purpose where:
d) The information is not sensitive information; and
e) There has been no previous request from the individual not to receive direct marketing communications; and
f) In each direct marketing communication with the individual, contact details are provided and the individual is given the choice to ‘opt out' of further direct marketing communications.
g) Stellar Restaurant Solutions may use or disclose personal information for an unrelated secondary purpose related to public interest such as law enforcement and public or individual health and safety.
Data Quality
Stellar Restaurant Solutions will take reasonable steps to make sure that personal information collected, used or disclosed is accurate, complete and up to date. Stellar Restaurant Solutions' information collection activities are usually driven by specific client requirements and as such quality and retention periods will be client specific.
Data Security
Stellar Restaurant Solutions will take reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure.
Stellar Restaurant Solutions has comprehensive Security Policies and Procedures in place to ensure maximum protection of both Stellar Restaurant Solutions and our Clients' information. These include:
1) Network Security encompassing restricted access by user, password protected system logins, monitoring of system access and use, strict email and intranet usage policies and strong anti-virus regimens.
2) Operational Security encompassing staff Confidentiality Agreements, enforcement of password regimes, restricted external drive access, securing unattended workstations and controlled access to documents.
3) Physical Security encompassing controlled access to call centre premises and secure areas including Communications Rooms, remotely managed security systems and after-hours security guards.
Openness
This statement outlines Stellar Restaurant Solutions principles and practices regarding the management of personal information. Copies are available on request or may be accessed on our Internet site: http://www.stellarrs.com
Stellar Restaurant Solutions' Privacy Advocate(s) would be pleased to discuss our management of your personal information or answer questions regarding our Privacy Statement. Contact details are provided below:
Email: solutions@stellarccs.com
Access and Correction
Upon request from an individual, Stellar Restaurant Solutions , in accord with its client(s), will provide that individual with access to their personal information and reasonable chance to correct their information that is not accurate, complete and up to date will be provided. In certain circumstances, Stellar Restaurant Solutions or its clients may not be required by law to allow access to or correction of personal information and reasons will be provided if this is the case. An access fee may be charged to cover costs of providing the information.
Identifiers
Stellar Restaurant Solutions will not adopt as its own customer identifier or disclose an identifier that has been assigned by a Commonwealth government agency or a service provider of an agency.
Anonymity
Whenever it is lawful, practicable and within client service specifications, individuals will have the option of interacting anonymously when dealing with Stellar Restaurant Solutions .
Transborder Data Flows
Stellar Restaurant Solutions will only transfer personal information to a recipient in a foreign country in circumstances where the information will have appropriate privacy protection in the hands of the recipient or the individual consents to the transfer.
Sensitive Information
Whether for Stellar Restaurant Solutions or its clients, we will not collect sensitive information unless the subject of the information has consented or other collection requirements as outlined in the National Privacy Principles are met. Stellar Restaurant Solutions would usually only collect Sensitive Information for a related client service.
Compliance
As part of Stellar Restaurant Solutions' commitment to continuous improvement process and delivery of quality standards, regular audits will be undertaken to ensure that Stellar Restaurant Solutions' Privacy Statement and associated procedures comply with legislative requirements. Any areas that are identified as requiring improvement will be addressed in a proactive and timely manner.